Privacy Policy
Last updated: May 20, 2026
AINHOA ZAZO ATELIER operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AINHOA ZAZO ATELIER is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, transaction details and payment confirmation.
- Account information including your username, password, preferences and settings.
- Transaction information including items viewed, added to cart, purchased, returned, exchanged or cancelled.
- Communications with us, including customer support enquiries.
- Device information including browser, network connection, IP address and unique identifiers.
- Usage information including how you interact with or navigate the Services.
Personal Information Sources
We may collect personal information directly from you, automatically through the Services, from service providers, and from partners or other third parties.
How We Use Your Personal Information
We use your personal information to provide, tailor and improve the Services, process payments, fulfil orders, arrange shipping, manage customer support, prevent fraud, communicate with you, comply with applicable law and, where permitted, send marketing communications.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to Shopify, vendors and other third parties who perform services on our behalf, including payment processing, data analytics, customer support, fulfilment and shipping.
We may also disclose information with business and marketing partners, when you request or consent to it, within our corporate group, or where required to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
Third Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties. We are not responsible for the privacy or security practices of third-party websites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have rights in relation to your personal information, including the right to access, delete, correct, receive a copy of your data, object to processing, restrict processing, withdraw consent or opt out of certain marketing communications.
If you reside in the UK or European Economic Area, you may exercise additional rights under applicable data protection laws.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store and process your personal information outside the country where you live. Where required, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
Contact
Should you have any questions about this Privacy Policy or if you would like to exercise any of your rights, please contact us at:
For the purpose of applicable data protection laws, we are the data controller of your personal information.
Ainhoa Zazo Atelier