Shipping Policy
Last updated: May 2026
Production & Dispatch
All Ainhoa Zazo Atelier pieces are made to order in Italy.
Each garment is individually produced after purchase within our haute couture atelier process. Due to the nature of our production, preparation times may vary slightly depending on the complexity of the piece and the volume of active orders.
Estimated production and dispatch time:
- Approximately 15–20 business days
Once the order has been completed and prepared for shipment, the client will receive a confirmation email containing tracking information.
International Shipping
Ainhoa Zazo Atelier currently ships internationally.
Delivery times may vary depending on the destination country, customs procedures and courier operations.
While we carefully select our shipping partners, Ainhoa Zazo Atelier cannot be held responsible for delays caused by customs, local authorities or courier disruptions beyond our control.
Duties & Taxes
For orders shipped outside the European Union, customs duties, import taxes or local charges may apply depending on the regulations of the destination country.
These charges remain the responsibility of the client.
Delivery Information
Clients are responsible for providing accurate shipping and contact information at the time of purchase.
Ainhoa Zazo Atelier cannot be held responsible for failed deliveries resulting from incorrect or incomplete shipping details.
Damaged or Incorrect Orders
If an order arrives damaged or incorrect, the client must contact us within 48 hours of delivery at office@ainhoazazoatelier.com.
Please include:
- the order number,
- photographs of the item and packaging,
- and a brief explanation of the issue.
Each case will be carefully reviewed in order to provide an appropriate solution.
Contact
For any shipping or order-related enquiries, please contact office@ainhoazazoatelier.com.